SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygreenmum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygreenmum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect material! I love it! The size is also good. Very fast shipping to Hungary.
Excellent! Fast shipping and well packed. Very nice, great product. Recommend!
beautiful, thick absolutely no complaints.
My new love. The rug is chic. The palms do not sweat. Not thin. Perfect
The mat is not bad, grip with hands-legs is good, light, soft, deal comfortably on it. There are doubts about its durability, let's see. Was packed in a thin nylon case, convenient to carry.
The mat of the soo is weathered by the description, a little like a sponge. I haven't used it yet.
-The rug reached 16 days to the ryazan region, a week earlier than it was calculated))) -Picked up from the post office. -The packaging was completely affected, which was very surprised and pleased, the mat itself is perfect, just like in the picture. I strongly advise the goods
Thank you store! The product corresponds to the description. the order came to the sverdlovsk region for about 2 months.
The mat is very good. it is thin, but it is very comfortable to do on it. i'm thin, but through it i do not feel paul, i do not need anything to put under it. on the floor does not slip, hands in the dog also do not slip. be sure to buy myself more.
Very cool, pleasant, but there is a smell Special thanks to the store for replacing the color, very quickly and politely reacted to my sharp changes of wishes
Shipping 2 weeks, quality mat, packing is reliable, attached a cover for socks-i recommend
The carpet came quickly, he himself is very cool. Thank you, store recommend
Carpet chudocolor, lining, quality-all at height! Does not slip. Delivery is fast. Doing it is a pleasure. Thank you)
Delivery to st. petersburg for 2 weeks. The mat is super. Long, does not slip. The surface is pleasant velvety. Received at the post office, immediately went to study, there is a slight smell. I hope with time we will fade. I highly recommend.
A decent mat with a cover. The description describes the method of cleaning, which is undoubtedly very useful. Thank you very much store
Thick, slightly twisted, with a cover. Knees don't hurt.
Excellent yoga mat, non-slip (tried to jump out on it and so on) kneeling does not hurt, the thickness of 6mm, perfect for beginners, since good rubber or cork (natural) rugs are expensive enough. There is a carrying bag, and markings that will help to perform asanas correctly, smoothly. There is a slight smell of plastic at the mat and on the sides a little beat, it would be necessary for the store to wrap some protection, everything came just in the package. But in general, i'm very happy.
This is the best yoga mat i had. Thick enough, does not slip at all on the floor. Not hard and not soft. Nice surface. No smell. does not crumple. I used to have always been hurt to do rolled on my back, as the vertebrae sticks out. I don't feel it here. The mat is marked, which allows you to correctly center the position. Practice on it gave me great pleasure! Thank you very much!
seems good
Good mat, i really like it! It came quite quickly, 26 days to krasnodar. The color is exactly as stated, although in the photo sometimes it seems dark, in fact it is as in the first photo-natural green, nice color, not poisonous. No smell. Straightens well. Light. There is a small dent near the corner of the side, maybe it will straighten out .. On the floor does not slip. Hands in the position of "dog face down" i have a little slip. But i like it, pleasant to the touch, softness that is necessary, elastic. It is written in the instructions that due to its environmental friendliness, with time can crumble and crack. Therefore, store not in the heat and not under the direct rays of the sun. For this price a chic offer, in my opinion