SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygreenmum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygreenmum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product and easy to assemble. Came in a couple weeks. Product chipped in a few places during shipping is still perfectly usable.
Ordered on friday-received on monday in st. petersburg. Delivered the courier to the door. No chips, everything is neatly packed in a film and a cardboard box on top. According to the instructions, everything is collected in 10 minutes. Everything is fine
looks well made
Excellent shelf, on the table now order and comfort)
The product is excellent! Strong enough, i recommend the store.
Cool heresy, though the clave is high and the monitor 27 inches did not climb
Delivered in a week. Made qualitatively. Assembly fast. Everything is fixed securely, but just in case, interrupted by installation, smeared with glue.
Packed so-so, but got whole, not with minor chips, took in the point sdek. Collect easily, rubber bands enough.
Great thing. Dimensions and color as in the description, executed neatly, all the details are in place, the instruction too. Going in five minutes. I recommend
I arrive very fast, well packed and it is as described. Recommended
I get super fast, instructions don't come in english, but the illustrations are very easy to follow and the armed was easy
Perfect thank you
Very cool and useful shelf. Very fast shipping
It came quickly. Packed in a cardboard box. The star one took off for the fallen corner and for the fact that the keyboard does not fit in height in the space reserved for it. And so excellent. Under my monitors, the platform bends 3 millimeters, but it was expected. I consider the purchase practical in terms of convenience.
good quality, does not bend
Exactly the same as the description, very functional, only 2 weeks waiting. Recommended :)
Super! I'm sooo happy! Thank you! The parcel was brought home!
Arrived quickly in chile, approximately 2 Weeks. It's very useful and firm thanks to some "gummies" you bring for the finish is, but it doesn't have enough room for the keyboard (high).
Easy to ride and very tarnished.
Very good stand, durable. Going easy. Got without damage. Packed in a normal box.
Completely satisfied. Finally, you can throw out an old dictionary, which i for several years backed up the monitor, so that it was higher! And all the annoying little things there is where to shove. The only thing-under the weight of the monitor slightly bends the lower bar. The placement of the keyboard on the legal place, however, does not affect-only slightly irritates the eye of the perfectionist.
Great table for all sorts of trifles. The monitor 4 kilograms keeps not bending.