SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of mygreenmum (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of mygreenmum.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

S***n

27 May 2020

Verified Buyer

All the way to ship! Good quality. Recommended

G***k

Neat, the cameras are slightly deepened. Cool, I will buy more of this model

R***x

26 May 2020

The product is AMAZING! Smooth to the touch, comfortable, no finger prints. It’s iconic! But it seriously took almost 3 months for it to arrive that by the time I got it (TODAY) I was more made than happy. The store is lucky this product is actually good quality!!!

V***v

25 May 2020

The cover is excellent, does not smell. Not slippery. Recommend))

A***n

17 May 2020

An excellent case for your money, completely closes the back cover, all the holes perfectly match, inside the soft lining. Unfortunately, the phone in the case is not what.

D***v

20 Apr 2020

Cool cover! Slippery!!! With pasted protective glass, sides are smooth! On the camera I have a protection, so the cover does not fit tightly! Before Tyumen for 22 days!

L***o

13 Apr 2020

Super cover, 10 of 5 stars! Inside is a soft substrate, the camera closes, everything is super! I'm very happy! Quality is higher than 200 R! The only extra two holes, on 11 pro there are no such, and on X there are

L***Z

19 Mar 2020

Excellent cover, everything came up. The edge does not overlap if you have a protective glass, with a native screen level. Side there are holes for the lace, but I think this solution is not reliable

K***v

18 Mar 2020

The cover is cool, I recommend the store and the store, all at the highest level. all the benefits. came to MSK for three weeks.

J***v

15 Mar 2020

Order case 14.02, took from the Post Office 14.03. Longer than others deliver. The cover itself is very good. The material outside is smooth to the touch and not slippery. Inside soft without rough areas. The area under the camera is closed, only the holes under the camera, the microphone and flash are made. I think it's a great decision. Only the buttons are tight pressed.

A***

14 Mar 2020

Great cover! Came quickly, sits tight! What else do you want?

O***k

10 Mar 2020

Chohol garnoi yakosti. Seriously m'yaky, the phone is not going to be. By the rosemary of the original city. Yedin shcho zdod private chohla slizkuvata, treba mitno trimati phone. In hot weather, I can spread. Halal garniy product. I recommend. Delivery to kiyov shvidka.

G***v

4 Mar 2020

Cover for such money is very cool! Soft inside, the quality is excellent! I will order myself a few more of the same, only a different color.

D***k

11 Feb 2020

The product looks beautiful there is a slight stain in the cargo arrived slowly

S***.

10 Feb 2020

Before St. Petersburg delivery 24 days. The quality is excellent, not as bright as the store's photo, but the color is beautiful (different depending on the lighting). Pleasant to the touch, but a little slippery, there are prints. In general, very satisfied, I recommend!

M***v

7 Feb 2020

The cover came to Togliatti in less than three weeks. Quality fire

O***o

6 Feb 2020

Super Mega bomb!!! Install yourself the best and reliable cashback service and earn from your purchases!!!!. https://[email protected]/soc/sh-1/?r=9833586 . Just remove the symbol @!!

V***m

Covers are not bad, pleasant to the touch, but the sides at the screen level and will not be able to protect it

G***t

5 Feb 2020

Perfect fit, silky smooth on the outside and a nice soft inner layer to reduce scratching.

E***a

3 Feb 2020

Came for 16 days in Krasnodar! The packaging is durable, the cover is good, the quality is worthy of this price. It is not the same as "original" to the touch, more slippery, but pleasant.

A***a

30 Jan 2020

There was a cover for a month. All buttons clearly fit, the camera is well closed, does not slip in the hand. I will order more colors purchase happy

The only negative on the Case is the Color deviation. On the Picture is a dark green and the Case is slightly Pastel green. Otherwise I am amazed! I prefer for the Color deviation not once a Star. The Phone is good in the Hand, will not slip, does not disturb, pickst fingers, fits in the Car Bracket, charges easily via QI on…. Had I known that it so a beautiful Case is, I directly a pair order. PS. Even the Indoor is padded for the Back Of Your Cellphone. So there are Later also no Scratches on the phone. Am satisfied. With the Seller there was zero Communication. But has also not Need done.

29 Jan 2020

The goods came to Moscow for two weeks. Material soft touch, pleasant. All holes match, in the parcel came such a paper) I advise!)

P***r

28 Jan 2020

It Took almost 3 weeks to arrive, but expectation. Details of cover fit perfectly on phone, since key lock, sound, speaker, charger, Chambers, everything. Great cover.