SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygreenmum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygreenmum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good brush
The product arrived on time. The box is single, But the brush has the accurate description. It bristles soft. Feels good when brushing. No odor neither flavor. It is an excellent product biodegradable.
Very fast delivery. Nice store.
Looks exactly like the picture . I will definitely order more again soon.
Nice and comfortable brush. Sits comfortably in the hand.
Brush tooth light. And similar to the description
All good posting a half months, not a track dropped in the box
Cute toothbrush, are packed in a bag, so the box is wrinkled. Shipping was long.
Have not tried, but in his hand is good, Box was dented
The product arrived in very good furniture state and is nicely, the only trouble is that it took a long time to arrive.
Bristles are soft, medium stiffness and no smell
A little late But arrived in good furniture state, good furniture to purchase, recommend.
All good, came in a box, about one and a half months
Very Cool brush. I like how to pack, quality. Fine bristles, soft handle. Not broken. Satisfied with the full
Really good quality. I recommend it
Didn't test yet, but good. light, and soft toothbrush
I asked three units, yet the taste.
fast shipping and delivery. good product, worth the price. thanks
Las bristle brush are soft, have not used But seem quality nice, the gaskets arrived crushed But the product in good condition is that is important. Took 2 months to arrive
It’s a very nice toothbrush wish I ordered more
Packed on 4. V Odessa it for 18 days. All super
Box squished. Bristles are not perfect. Ok though for price.
It is how it is described. It’s very light and it seems of good quality. I would have liked it more if the brush was covered with some kind of protective package. It arrived with the paper package broken and the toothbrushes were ‘wandering’ in the plastic bag lol but I’m satisfied about the product!
Ordered 20. 09 it 15.11 plain wooden no smell like the rules have not tried. Box a little wrinkled
SUPER.
Nice quality products, definitely I will order them again.
Soft, hoping for a high hardness, as written some buyers
All fine
Dropped in the box. Box wrinkled, brush is not affected. It looks cool. Light. Soft bristles. Let's see how long will handle.
Very satisfied my purchase, good quality, Fast shipping
Very cool made, and do not wrinkle packing! But Shipping 2 MONTHS!!!
Good product. Same as described. Very well.
Very like brush, bristle medium hard, will order again
Arrived very fast good brush teeth barely reached useia soon Thanks.
Good quality but very light. It takes s'habituer.
Came almost a month, a little crumpled packaging pen Gorny, brush is the rules.
Super quality, love it
Long Service, but all of it. The quality is good
Not yet tested but the product looks fine. Delivery within a reasonable time.
IN an attempt to produce less waste plastic I started looking wooden brush. Stores in the city my attempts were fail, but in such cases to help as always come aliekspress. Delivery in about a month. Brush look nice, even in style. Not stiff bristles, brushing teeth, nice. Only a little upset, that in addition to the cardboard boxes brush packed in a plastic bag, and it's unnecessary waste…. Definitely will order again, try to negotiate next time with the store to send free bags!
Good! Very fast shipping (2week) Thank you!
The product is exactly as described. Bought 3, but two came without the plastic protection and a brush came with the bristles pies.
Very good store very serious this is the second time that j'achète in this shop really satisfied
commodity walking long but дошёл. cool brush, soft. a couple of times first выпадали bristles, apparently superfluous отпали.