SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mygreenmum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mygreenmum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very convenient bottle, it is pleasant to hold and drink from it
Exact description! I arrive very fast
Exact description! I arrive very fast
Excellent quality, fast delivery, what else to say, I recommend both the product and the seller.
The quality is super! Let's see how it will be in. The packaging is excellent. I give for the New Year! (without photo)
I am very satisfied with the quality of the product and in the timely delivery.
excellent I like thanks to the seller my congratulations
very good water bottle as described, the lock is very good and the quality of the bottle is very nice, and it came super fast the boxing of the product is good too, thank you worth the money recommend.
Bottles class, children liked, no smell, well done. Packing is excellent, in a pimple, delivery about a month, Ukr. Mail .According to my request, the seller put spare valve. I recommend the product and seller.
Description completely, shipping to Moscow 6 days, track tracked completely, store recommend.
Arrived quickly. Good packaging. Came with spare silicone seal. Bottle as described.
For the first time I received a parcel to Israel in six days. This product is very high quality. The material of the bottles is nice. There is a fuse opening. I ordered 100ml since we have a hot country. I will be very pleased to order in the event of loss. I ordered for my children. Enter quietly in the side compartment of the backpack child. I strongly advise. Thank you seller for your attention!
Delivery 15 days to Kemerovo. Speed. Not stinky, quality class, a pleasure to hold. The child is pleased. The box is rumpled, but everything is whole, there are spare cuffs.
Bottle-fire, very high quality made, nice handle, attracted the attention of everyone around, delivered in 2,5 weeks. Buy not regret!
Come quickly! 17 days to YaNAO. store sociable, although a little under naebalovo I asked put sponge _ brush, he said that, put, and in fact, no! (detail! No residue left) sent direct lightning! Directly on the same day, when the payment. It is nice.
Доставили быстро. без запаха. есть запасные резинки на крышку. продавец порядочный.
Всё отлично! Упаковка, качество, доставка- на высшем уровне!
Goods come quickly, but parcel shape is like ordered goods for adults (a small note), and the bottle is soft to the touch all quality ordered the 1 liter, happy that included spare rubber cap
My favourite bottle! It looks nice, feels good in hand and its so satisfying to drink from eat becouse of that air hole in the cap! Best of all!
Thank you, it's the pack good, recommend, no smell, will buy more
Squeeze Bottle real fire. No wonder 7000 orders and all 5 points. Highly recommend.
Muito bom a garrafinha, melhor que essas da Tupperware, o buraco de beber água é bem legal, parece um canudo e água suga com facilidade, e o botão de abrir a garrafa sozinha é ótimo, isso me facilita muito quando estou andando de bike. Ainda bem que veio as borrachinhas reserva pois já perdi as que veio nele quando desmontei tudo e fui limpa na pia.
todo bien, llego rápido a Perú, buen producto lo recomiendo.
Трек отслеживался. Доставка до Н. Новгорода три недели. К бутылке положили в подарок ёршик и запчасти (сразу и не заметил, чуть не выкинул с почтовой упаковкой). Посмотрим как в эксплуатации себя покажет, но на вид и на ощупь вещь приятная. :)
Товар отправили сразу, качество очен, очень нравится! До Москвы товар дошёл за неделю. Продавец очень общительный, продавцу респект за быструю отправку! Детям очень нравится!
Отличная бутылочка. Качество неплохое. Воду не пропускает. Продавец положил дополнительные клапана.
I love it! Everything is comfortable, extremely fast, high quality. Beautifully packaged, complete Yorshik cleaning (unexpectedly and very nice) and replacement silicone valves for protection bottle leak. Wonderful! The bottle!
All exactly as in the description. Seller well packed
Record delivery, 7 days to SF. Take a second time. Bottle high quality, both in appearance and material composition. The bottle is code 7-этот Code there is almost all bottles for drinking, signifying the other plastics. All the code негативен having harmful bisphenol A, released in plastics type. But the bottle Uzspace positioned as free of this kind of plastic, you can see the writing BPA free for all bottles manufacturer. Also worth noting an extra hole on top, making the water freely follows and required strained sucked in nipple) recommend product and store.
Item as described! Quality is good, seems durable. I very like the design of the bottle
Product really beautiful in all, comfortable, beautiful opening with spring. The only flaw is the shoelace, which I have now removed.
Thank You for prompt shipment, morning ordered the night for shipping. Goods intact for 13 days delivered to Samara
Arrived in 13 days moskvu, packaging is complete, not wrinkled. Never occurs.
Very fast delivery, the product is beautiful, excellent quality and workmanship. Material used in manufacturing is of amazing quality, making it look and feel like glass. Attentive store and highly recommend. I am very satisfied with my purchase, worth the investment.
Bottle a fire! Worth the money. No smell. Very pleasant to the touch, like rubber. The 650 mile liters, in fact go down 700.
Взяли 350мл и 600мл - бутылки классные, мы с мужем довольны ) Очень мне нравится матовое покрытие пластика soft-touch такое приятное тактильно :). Не текут и закрываются хорошо . Пришли в Москву за 12 дней примерно .
It was my first shopping in this store, arrived in 13 days and happy to see product exact as shown. Seller communicate so nicely. Also got gift inside cleaning brush.
Excellent product, Fast shipping, no odor, all tightly, do not shed.
Delivery fast, two weeks before Moscow! Bottle fully consistent with the description. Completely sealed-filled water, actively Shaked, or drop out. Looks very dignified, soft matte surface. For girls more appropriate volume 0.5 litre-diameter less and will be more comfortable in your hand. After months of use will add a review.
The bottle. Excellent Quality and original packaging.
Karelia parcel brought for 9 days. Quality bottle is perfect. THE appendage store put brush for washing
Order came for 13 days, that is sooo fast count) Quality Super, everything is left to chance, I am very happy)))
Bottle Of 350 ml. The appearance of a Plastic thick enough for this type of product, smelting accurate, all well twisted, thrust plate, not giving cover casual open snaps enough tight. Nonsense people complaining about the technological recess in the bottom of the bottle to produce it I stupidly did not understand. Think! Read as do bottle-is necessary as a twist!? Cons of: Strap IS VERY small, even baby hand fit with difficulty, functionality: stupid just get a bottle of the place where it is. By The Way the side pocket satchel fit with a bang, CM. Photo. Komlekte mesh to напиханные fruit out mouth. The Seller is done, at my request, put запасному kit silicone parts and the ёршику for washing (though he and a quality, it's better to buy usual ruff for baby bottles). It in about 2 weeks. All super, kids love it!
IN general, ordered I 2 sports bottle for water, a gray for yourself, second pink mother. To RB came a week for 3, in principle, the quality is not bad, convenient cover for drinking with locking mechanism, not leak, tested! Quality me much more pink, there are rubber layer in the middle, to avoid sliding arm and the wrist strap, the better quality, generally Gray more volume, pink best quality and looks more expensive, so the price is the same from them, and in general bottle good, let's see how things in, Smells other unpleasant wasn't!
Krutyak, jar, fire, higher quality, with this anywhere, delivery 10 to Moscow, price tag 776, store recommend
All it's safe and fast, bottle is great, I like. Seller recommend
Great product!!! Took The capacity of 1 liter, excellent quality! Bottle Matt. Mount is good, there is a strap. Thank you very much!
Labai Gera kokybė IR greit atsiunte I omniva paštomata, užsakėm 10.10 IR gavom 10.23.
Lo que es la botella me gusta que no es de cristal, todavía no la he estrenado, más adelante veré si mantiene el agua fresca
High Quality branded bottle. Arrived in their original packaging (as for sale in store). In addition the store has not strengthened, even though I asked him about it. But no damage, except that the packaging-slightly. Generally suitable high quality bottle at a reasonable price. Good quality. No damages. Fast delivery. I recommend!